Privacy Policy

Privacy Policy

PromGirlDress (“we,” “our,” “us”) operates this website and online store, including all related features, services, and tools (collectively, the “Services”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Services.

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Identifiers: Name, email address, phone number, IP address, device ID.
  • Customer Records: Billing and shipping addresses, payment details (processed securely by third parties).
  • Commercial Information: Products viewed, items added to cart, order history, shopping behavior.
  • Internet/Device Data: Browser type, session data, clicks, cookies, and analytics information.
  • Geolocation Data: Approximate location based on your IP address.
  • Account Information: Login details, passwords, and preferences.
  • Communications: Emails, messages, or inquiries sent to customer service.
  • Inferences: Interests and preferences based on your browsing and shopping behavior.

2. Sources of Information

We collect personal information from:

  • Direct interactions: Information you provide at checkout, account registration, or customer support.
  • Automated technologies: Cookies, pixels, and similar tracking tools.
  • Service providers: Payment processors, shipping carriers, analytics tools, and marketing partners.
  • Third parties: Advertising networks and affiliates.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders, returns, and refunds.
  • Communicate with you about orders, support requests, and promotions.
  • Personalize and improve your shopping experience.
  • Provide targeted advertising and marketing (where allowed).
  • Detect, investigate, and prevent fraud or unauthorized transactions.
  • Comply with applicable legal and regulatory obligations.

4. Sharing of Information

We may share your information with:

  • Service providers: Shipping carriers, payment processors, hosting providers, analytics tools, and advertising networks.
  • Business affiliates: If applicable, subsidiaries or partners.
  • Legal authorities: When required by law or to protect rights, safety, or property.
  • Business transfers: In case of a merger, sale, or acquisition.

We do not sell your personal information.

5. Your Privacy Rights

Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the following rights:

  • Right to Access / Know: Request what personal information we collect and use.
  • Right to Delete: Ask us to delete your personal information.
  • Right to Correct: Update inaccurate or incomplete information.
  • Right to Opt-Out of Sale/Sharing: Decline the use of data for targeted advertising.
  • Right to Data Portability: Request a copy of your personal data.
  • Right to Withdraw Consent: Where applicable, withdraw consent to marketing or processing.
  • Right to Appeal: Appeal if your request is denied.

📩 To exercise your rights, please email us at support@promgirldress.com or submit a request via our Do Not Sell/Share My Info form (if available).

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

  • Remember your preferences and cart.
  • Analyze site traffic and performance.
  • Deliver relevant ads.

You can control cookies in your browser settings. We honor Global Privacy Control (GPC) signals where legally required.

7. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal data from children under the age of 13 (or under the age of majority where applicable). If you believe we have collected such data, contact us and we will delete it.

8. Data Security & Retention

We use industry-standard encryption and security measures to protect your information. However, no system is 100% secure. We retain personal information only as long as necessary to fulfill orders, comply with law, and resolve disputes.

9. International Transfers

If you access our Services from outside the USA, your data may be transferred and stored in the United States. By using our Services, you consent to such transfers.

10. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes. Updates will be posted here with a new “Last Updated” date.

12. Contact Us

For privacy-related questions or requests: